Where the Rainbow Ends LLC

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Terms and Conditions

Terms and Conditions for Custom-Made Items

Last Updated: 10/01/2023

1. Acceptance of Terms
By placing an order for custom-made items with Where the Rainbow Ends ("we," "us," or "our"), you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before placing an order.

2. Custom Orders

Custom Orders: We offer custom-made items based on your specifications. These items are unique and personalized to your requirements.
Specifications: You are responsible for providing accurate and detailed specifications for your custom order.
Modifications: Once a custom order is placed, any modifications to the order may be subject to additional fees and may extend the production time.

3. Payment

Payment: Payment for custom orders is required in full at the time the order is placed.
Pricing: Prices for custom-made items may vary depending on the complexity of the design and materials used.
Taxes: You are responsible for any applicable taxes associated with your purchase.

4. Production and Delivery

Production Time: The production time for custom-made items will be communicated to you at the time of order placement. Please note that this may vary depending on the nature of the order.
Delivery: We will make every effort to meet the agreed-upon delivery date. However, we are not responsible for delays beyond our control.

5. Quality and Approval

Approval: Before production begins, we may provide you with specifications, sketches, or prototypes for your approval. It is your responsibility to carefully review and approve these documents.
Quality: We strive to deliver custom items of the highest quality, but variations may occur due to the nature of handmade and custom work.

6. No Returns on Custom Items

Due to the unique and personalized nature of custom-made items, we do not accept returns, exchanges, or cancellations once production has begun. Please ensure the accuracy of your specifications and designs before confirming your order.

7. Cancellation Policy

Cancellation: If you wish to cancel your custom order, you must do so within [X] hours of order placement. Cancellations made after this period may be subject to a cancellation fee.

8. Intellectual Property

Intellectual Property Rights: We retain all rights to any designs, drawings, or intellectual property created in the course of fulfilling your custom order unless otherwise agreed upon in writing.

9. Limitation of Liability

We shall not be liable for any direct, indirect, special, incidental, or consequential damages arising out of the purchase or use of custom-made items.

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Terms and Conditions for Where the Rainbow Ends LLC

Last Updated: 10/01/2023

1. Acceptance of Terms
By using or making a purchase from Where the Rainbow Ends LLC ("we," "us," or "our"), you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or using our website.

2. Product Descriptions

Product Information: We make every effort to provide accurate product descriptions, including size, color, and materials. However, please note that variations may occur.
Age Guidelines: Some products, such as toys, may have age guidelines for safety purposes. It is essential to follow these guidelines when purchasing and using our products.

3. Ordering and Payment

Orders: All orders are subject to availability and acceptance by us.
Pricing: Prices are listed in USD and are subject to change without notice.
Payment: Payment is required in full at the time of purchase. We accept Visa, Mastercard, Discover, AMEX

4. Shipping and Delivery

Shipping: We will make every effort to ship your order promptly. Shipping fees and estimated delivery times will be provided at checkout.
Delays: We are not responsible for delays in shipping or delivery due to circumstances beyond our control.
Returns: Please refer to our "Return and Exchange Policy" for information on returning products.

5. Return and Exchange Policy

We have a separate Return and Exchange Policy that governs the return or exchange of products purchased from our store. Please review it for detailed information.

6. Privacy and Security

We respect your privacy and handle your personal information in accordance with our Privacy Policy, which can be found [Link to Privacy Policy].

7. Product Safety

Safety Standards: We strive to offer products that meet or exceed safety standards. However, adult supervision may be required for certain products, especially those intended for young children.
Recall Notices: In the event of a product recall, we will follow applicable laws and notify affected customers as necessary.

8. Intellectual Property

All content on our website, including images, logos, and text, is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute our content without our permission.

9. Limitation of Liability

We shall not be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use or purchase of our products.

Contact Us

If you have any questions or concerns regarding these Terms and Conditions or any other matters related to our children's boutique, please contact us at support@wheretherainbowends.com

Return and Refund Policy

Refund and Return Policy for Custom Items (No Refunds, No Returns)

Last Updated: 10/01/2023

1. Custom Orders

Custom Orders: We specialize in creating unique, made-to-order custom items based on your specific requirements.
Specifications: You are responsible for providing accurate and detailed specifications for your custom order.
Modifications: Once a custom order is placed, any modifications to the order may be subject to additional fees and may extend the production time.

2. Payment

Payment: Payment for custom orders is required in full at the time the order is placed.
Pricing: Prices for custom-made items may vary depending on the complexity of the design and materials used.
Taxes: You are responsible for any applicable taxes associated with your purchase.

3. Quality and Approval

Approval: Before production begins, we may provide you with specifications, sketches, or prototypes for your approval. It is your responsibility to carefully review and approve these documents.
Quality: We strive to deliver custom items of the highest quality, but variations may occur due to the nature of handmade and custom work.

4. No Refunds, No Returns

Due to the unique and personalized nature of custom-made items, we do not offer refunds or accept returns, exchanges, or cancellations once production has begun. Please ensure the accuracy of your specifications and designs before confirming your order.

5. Cancellation Policy

Cancellation: If you wish to cancel your custom order, you must do so within 24 hours of order placement. After 24 hours we will initiate the production of your order. After these 24 hours order may no longer be cancelled.

Intellectual Property
- Intellectual Property Rights: We retain all rights to any designs, drawings, or intellectual property created in the course of fulfilling your custom order unless otherwise agreed upon in writing.

Limitation of Liability
- We shall not be liable for any direct, indirect, special, incidental, or consequential damages arising out of the purchase or use of custom-made items.

Contact Us
- If you have any questions or concerns regarding this Refund and Return Policy for Custom Items, please contact us at support@wheretherainbowends.com

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Refund and Return Policy for Children's Items

Last Updated: 10/01/2023

1. Eligibility for Returns

We want you to be satisfied with your purchase. We accept returns for children's items, including clothing, toys, and plushes, subject to the following conditions:

2. Conditions for Returns

Timeframe: Returns must be requested within 5 days from the date of purchase.
Original Condition: The item must be unused, unworn, and in its original packaging with all tags and labels attached.
Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required.
Reason for Return: Returns are subject to approval based on the reason provided.

3. Reasons for Return

Acceptable Reasons: Returns may be approved for reasons such as product defects, damaged items, incorrect items received, or sizing issues.
Unacceptable Reasons: Returns may not be approved for reasons such as change of mind, dislike of the item, or normal wear and tear.

4. Return Process

Request a Return: To request a return, please contact our customer service team at support@wheretherainbowends.com and provide the reason for the return along with your order details.
Approval: Returns are subject to approval. Once approved, we will provide you with return instructions.
Shipping: You are responsible for the cost of return shipping, except in cases of product defects or errors on our part.
Refund or Exchange: Depending on the circumstances and your preference, we may offer a refund or exchange for the returned item.

5. Refund Timeline

Refunds will be processed within 10 days after we receive and inspect the returned item.
Please note that it may take additional time for the refund to appear in your account depending on your payment method and financial institution.

6. Exclusions

Some items, such as personalized or custom-made products, may not be eligible for returns unless there is a product defect or error on our part.

7. Limitation of Liability

We shall not be liable for any direct, indirect, special, incidental, or consequential damages arising out of the purchase or use of children's items.

Contact Us

If you have any questions or concerns regarding this Refund and Return Policy for Children's Items, please contact us at support@wheretherainbowends.com

Terms and Conditions

Return and Refund Policy

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